We appreciate your feedback on the renewals journey
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What goes into identifying HGM or SA renewal clients? It is simply a matter of timeframe, or is the process more nuanced than that?
How do you prepare for meetings with renewal clients to go over VSPs performance/client health? What performance metrics do you use, what sources do you pull from? How is the information presented to the client?
What goes into preparing a renewal strategy for a client? Are there any challenges that you encounter when doing this, and how are you currently addressing those challenges?
Once you’ve determined the renewal strategy, what have you found are the successful actions that provide the best possible chance of securing a renewal?
Do you send a renewal contract to sign? What needs to happen before to do that?
Overall, what are the biggest challenges when it comes to the renewals journey, and what do you do to address those challenges?
Of the renewal proposals, how many typically convert to a renewal? Ex: 1 out of 10
For clients whose contract renewal isn’t up, what do you do to touch base with them How often do you touch base?
What marketing pieces do you use in the renewal process? Which are most valuable? What marketing elements are missing?
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